Secured Transaction & Privacy Policy

Effective Date: April 23, 2025

1. Introduction

EpicRise Electronics (https://epicriseelectronics.com/) is committed to safeguarding your personal information and ensuring a secure experience on our website. This policy explains how we collect, use, and protect your data when you interact with our services. It applies to all users of our website, including customers, visitors, and app users.

2. Consent

By using our website, you agree to the practices described in this policy.

3. Scope of the Policy

This policy applies to our main website (https://epicriseelectronics.com/), online store, and any associated services. It does not apply to third-party websites, tools, or apps that may be linked from our site.

4. What Information We Collect

  1. Personal Information You Provide:
  • Name
  • Email
  • Phone Number
  • Shipping/Billing Address
  • Order and feedback information
  • Data from forms (e.g., Contact Us, Newsletter Signup, Become a Reseller)
  1. Automatically Collected Data:
    While we do not handle tracking tools directly, our marketing and eCommerce systems (Shopify, Klaviyo, Google, Facebook Ads) may automatically collect:
  • IP Address
  • Browser and device type
  • Usage patterns
  • Cookies and pixels used for campaign tracking

5. How We Use Your Information

We use your data to:

  • Operate and manage our website and customer services
  • Personalize your experience and improve site functionality
  • Communicate with you regarding your orders or inquiries
  • Perform marketing and remarketing campaigns
  • Conduct internal analytics and service improvements
  • Comply with legal and regulatory requirements

6. Legal Basis for Processing

We process personal data based on:

  • Your consent (e.g., form submissions, email marketing opt-ins)
  • Fulfilling our contractual obligations (e.g., completing an order)
  • Legal requirements (e.g., invoicing, fraud prevention)
  • Legitimate interest (e.g., website improvement, business growth)

7. Sharing Your Data

We may share your information with:

  • Payment providers (for secure transactions)
  • Shipping carriers (for delivery services)
  • Marketing platforms (Klaviyo, Google Ads, Facebook Ads)

These partners are only given access to data required to perform their services and are expected to protect your information.

8. Third-Party Tools and Integrations

We use third-party services including:

  • Google Analytics
  • Facebook Pixel
  • Klaviyo (email platform)
  • Shopify (eCommerce platform)

These providers may collect additional data per their own privacy policies.

9. Data Security

As our store is hosted on Shopify, all transactions and data handling benefit from Shopify’s built-in security infrastructure, including SSL encryption and secure data storage. While we take reasonable steps, no method of transmission over the Internet is 100% secure.

10. Cookies and Tracking Technologies

Our marketing partners may use cookies, pixels, and related technologies for analytics and advertising purposes. You can typically control cookie settings through your browser preferences.

11. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw your consent

To exercise any of these rights, please contact us at info@epicriseelectronics.com

12. Minors

Our website is not intended for users under the age of 18. We do not knowingly collect data from minors.

13. Policy Updates

This privacy policy may be updated periodically. Please revisit this page to stay informed of any changes.

14. Contact Us

If you have any questions or concerns about your data or this policy, please contact us:

📧 Email: info@epicriseelectronics.com

📞 Phone: (302) 200-3165