Return Policy
Business Equipment Return Policy
Our team is available to review your requirements before you order — whether you're sourcing barcode scanners, label printers, mobile computers, VoIP phones, or networking equipment. If your needs change after purchase, we'll make every effort to find a solution.
Prior to returning any item, please fill out the return form. Defective items qualify for free return within 30 days.
Save all original packaging for at least 30 days
Exchanges and defect returns require the original manufacturer box and packaging.
Return Requirements
- Product is in the original manufacturer's box, undamaged and unmarked
- All original contents included: packaging, foam, accessories, parts, and documentation
- Product has not been damaged, written on, or labeled by the receiving business
- Item must be over-boxed to protect original packaging during return shipment
- A Return Label is required — items received without one will not be accepted
How to Return or Exchange
- Complete the return form below
- Receive your Return Label within 1–2 business days
- Print and affix the Return Label to the outer box
- Hardware with a confirmed manufacturer defect may be returned or exchanged within 30 days of purchase, with all original packaging and materials included
- "If your order arrives damaged, or you receive the wrong item, contact us within [X] days of delivery at 302-214-9275 or info@epicriseelectronics.com and we'll make it right."
- "Once we receive and inspect your return, we'll issue a refund to your original payment method within [1–3] business days."
- "Please include your order number or proof of purchase with your return request."
- "To exchange for a different item, return the original and place a new order once your return is approved."
- "The following items cannot be returned: custom or configured products, clearance or sale items, and gift cards."
- Next to the phone number, add: "or email info@epicriseelectronics.com"
If you have any questions about the return process, please contact us at
302-214-9275.
