Return Policy

Electronics Return

Our professional staff is available to review your requirements before you order. In the event that your needs change, or you did not understand the features of the equipment that was purchased, we will make every effort to satisfy your requirements.

Prior to returning any purchased item, you are requested to fill out the return form. For defective items, we offer a free return for 30 days. For other return reasons, a 15% restocking fee may apply.

Save all packaging for at least thirty (30) days!

If you would like to exchange your product or return it due to a defect, you must have the original box and packaging it came with.

Return Requirements:

  • The product is in the original manufacturer’s box.
  • The original box has no writing or damage to the box or its contents.
  • All original contents are included: packaging, foam padding, parts, accessories, and literature.
  • The product is not damaged, written on, or labeled by the receiving business.
  • We require returns to be over-boxed to protect the product and its packaging.
  • All returns require a Return Label. Any equipment received without a Return Label will not be accepted.

To Return or Exchange a product:

  1. Fill out the return form below
  2. You will receive a return label within 1-2 business days.
  3. When returning, print the Return Label and affix it to the box.
  4. Any hardware item determined to have a manufacturer defect can be returned or exchanged within thirty (30) days of purchase but must include all original packaging and materials.

Return Request Form

To request a return, please fill out and submit the form below. Our team will review your request and respond within 1–2 business days.

If you have any questions about the return process, please contact us at
info@epicriseelectronics.com or 302-200-3165.