Below FAQ information are some common concerns of our customers.
Our team has decades of experience in the IT equipment wholesale and distribution industry. We strive to offer the best possible prices on top brands. Our warehouse located in California and Delaware allows us to provide same-day shipping to deliver your order. For volume orders, we offer pre-order and/or ship directly from manufacturer service to provide you with the most competitive prices. Every product has a volume quote button which you can quote and get a reply from one of our sales representatives very quickly.
We offer a wide range of Printers, Scanners, Computer Accessories (Mouse/Keyboards), Speakers, Headphones, VoIP Phones, Network devices, tools and other IT equipment categories.
We offer free ground shipping to all states of the United States. For wholesale orders with volume discounts applied, please discuss with your sales representative for shipping options.
We offer a 30-day return window for eligible items (special order items excluded). To initiate a return, please follow these instructions:
Ensure all items are in their original packaging. Please avoid writing on the packaging to prevent restocking fees.
Go to the Return Form and fill out the form to initiate the return process.
Defective Items: We'll provide a service return label within 30 days of purchase. After 30 days, you'll be responsible for return shipping of defective items.
Once we receive the returned item, we will issue the refund within 1-3 business days.
Use search bar or filter to find the products you’d like to quote, click into the product page, click “Quote for a volume discount”, input the quantity you’d like to quote, submit the form and our sales will reply to your quote within 1-2 business days.
If you want to quote some products that are currently not available on our website, please talk to one of our sales representatives.
We accept Visa, Mastercard, Discover, and Diners Club for online orders. For wholesale orders placed through our sales representative, we also accept ACH and wire transfer. For wholesale orders with volume discounts applied, a credit card fee of 2.9% may apply.
All products come with manufacturer warranties. For our featured brands, we offer one-year warranty service.
Once you finished new customer registration, our sales representative will email you to collect Resale Certificate valid in the state where you are located, as well as any other state in which you are registered, and that you update your certificate(s) on a periodic basis in accordance with state laws and/or EpicRise policy. Your Sales rep. will notify you by email when an updated certificate is required.
Net Terms let you “Buy Now, Pay Later.” Once approved, you’ll have 30 days to pay for your order — no upfront payment required.
Yes. You’ll need to create an EpicRise online account first. Once logged in, go to your profile and click "Net Term Application" to apply through our partner, Resolve.
EpicRise manages your orders, while Resolve handles credit approvals and payment terms. Signing up for both helps us keep your orders fast and financing secure.
The application through Resolve usually takes less than 5 minutes. Approval can be instant or take up to 1 business day.
As soon as your application is approved by Resolve, you'll see the "Net 30 Terms" option during checkout.
Nope! Once you’re approved by Resolve, you can use Net Terms for future orders (as long as your account remains in good standing).
If you don’t get approved right away, one of our sales representatives will reach out to you directly. They may request additional information such as a bank statement, proof of revenue, or other supporting documents to help complete the approval process.
No. Applying is completely free, and using Net Terms doesn’t affect your credit score.
Yes. If you have a reseller account with us and have your dedicated account manager, you can let him/her place the order for you with net terms.
All Net Term payments are made directly to Resolve. Once you place the order, you will receive an invoice with Resolve’s bank info listed on the invoice.
You will receive an invoice automatically after your order is confirmed. You can pay using ACH bank transfer, wire transfer or credit card whichever works best for you.
Resolve will send you payment reminders if your invoice is past due. If payment is not received on time, a late fee may apply, which includes 3.5% of the unpaid balance plus $29.00 per billing cycle or every 30 days, as applicable. To avoid any additional charges, be sure to pay by the due date listed on your invoice.
Yes. While the standard term is Net 30, you may have the option to extend your payment term to Net 60 or Net 90, or choose bi-weekly installment payments depending on your eligibility. These options are subject to approval by Resolve, and additional fees may apply for extended or installment plans.
