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Fanvil X5U V2 Enterprise IP Phone with Dual Color Screens and 16 SIP Lines for Business

Name: Fanvil X5U V2 Enterprise IP Phone with Dual Color Screens and 16 SIP Lines for Business
Brand: Fanvil
SKU: FAN-PHO-X5U V2-NEW

Delivery Time: 0-3 days

Brand Fanvil

Model Number X5U V2

UPC N/A

Manufacture Warranty 2 Years

EpicRise Warranty First Year

Product Highlights

• Dual color LCD displays (3.5" main + 2.4" side) with 30 programmable DSS keys for enhanced productivity and quick access

• 16 SIP lines with 6-way audio conferencing and premium Harman speaker for superior call handling in busy environments

• Built-in Bluetooth 4.2 and dual gigabit Ethernet ports with integrated PoE for flexible connectivity options

• HD audio quality with wideband codecs (G.722, Opus) and full-duplex speakerphone for crystal-clear communication

• Open SIP protocol compatible with major VoIP platforms including 3CX, Asterisk, Broadsoft, and Yeastar

Overview
Specifications
FAQ
User Guides
Reviews

The Fanvil X5U V2 is an enterprise-grade dual-screen IP phone engineered for professional users and high-volume communication environments. Building on the success of the original X5U, the V2 version delivers enhanced capabilities including 6-way conferencing (up from 3-way), upgraded Bluetooth 4.2 connectivity, and advanced call management features. With its dual color display design featuring a 3.5-inch main screen and 2.4-inch secondary screen, this phone provides intuitive visual feedback and extensive line monitoring capabilities that streamline workflow for receptionists, executives, and customer service professionals.

Equipped with 16 SIP lines and 30 programmable DSS keys, the X5U V2 enables efficient call handling across multiple accounts and departments. The premium Harman speaker delivers exceptional audio clarity, while support for HD wideband codecs ensures natural, fatigue-free conversations throughout the workday. Built-in PoE simplifies deployment, and compatibility with leading VoIP platforms makes integration seamless for IT administrators managing diverse communication infrastructures.

Best For

The Fanvil X5U V2 is designed for organizations requiring advanced multi-line capabilities and professional-grade audio performance:

- Reception and Front Desk Operations where staff manage multiple incoming lines, require BLF monitoring of colleagues, and need quick access to frequently dialed extensions through programmable keys

- Customer Service Centers that demand HD audio quality for clear customer interactions, 6-way conferencing for supervisor assistance, and robust call handling features including transfer, hold, and call parking

- Executive Offices where professionals manage multiple business lines, participate in frequent conference calls, and require premium audio quality with wireless headset support via Bluetooth or EHS

- Administrative Departments handling high call volumes across multiple departments, utilizing SIP hotspot functionality to extend accounts to team members, and leveraging speed dial for efficiency

- Professional Services Firms needing a reliable, feature-rich communication tool compatible with existing VoIP infrastructure from providers like 3CX, Asterisk, or Broadsoft

Key Features

- Dual color LCD displays with 3.5-inch main screen (480×320) and 2.4-inch side screen (320×240) providing comprehensive visual call management

- 16 SIP line support with 10 physical line keys (4 on main display, 6 on side display) featuring LED indicators for instant status visibility

- 30 programmable DSS keys supporting speed dial, BLF monitoring, call functions, and custom shortcuts for streamlined operations

- 6-way local audio conferencing with premium Harman speaker and HD audio support in both handset and speakerphone modes

- Wideband codec support including G.722 and Opus for superior voice quality across frequency ranges

- Built-in Bluetooth 4.2 for wireless headset connectivity plus dedicated RJ9 headset port with EHS support

- Dual gigabit Ethernet ports (10/100/1000 Mbps) with integrated IEEE 802.3af PoE eliminating need for separate power adapter

- Open SIP protocol ensuring compatibility with major platforms including 3CX, Asterisk, Broadsoft, Yeastar, Elastix, and Avaya

- SIP hotspot functionality allowing account extension to other IP phones on LAN with group ringing capability

- USB-A port supporting WiFi adapter (for wireless connectivity) or USB flash drive for native call recording

- Enterprise security features including OpenVPN, TLS, SRTP, and QoS controls for network optimization

- 2000-entry phonebook capacity with comprehensive call features including caller ID, call forwarding, transfer, hold, waiting, and DND

Quick Specs

Model	Fanvil X5U V2
Display	Dual color LCD: 3.5" main (480×320) + 2.4" side (320×240)
SIP Lines	16 lines
Line Keys	10 physical keys with LED (4 main + 6 side)
Programmable Keys	30 DSS keys
Audio Codecs	G.711a/u, G.729A/B, iLBC, G.722, Opus
Speaker	Harman brand, HD audio capable
Conferencing	6-way local audio conference
Network	Dual gigabit Ethernet (10/100/1000 Mbps)
PoE	IEEE 802.3af integrated
Bluetooth	Built-in Bluetooth 4.2
Headset Support	RJ9 port (EHS compatible) + Bluetooth wireless
USB Port	1× USB-A (WiFi adapter or recording)
WiFi	Supported via optional USB WiFi adapter
Protocols	SIP v1 (RFC2543), SIP v2 (RFC3261), IPv4, IPv6
Security	OpenVPN, TLS, SRTP
QoS	Layer 2/3 QoS supported
Phonebook	2000 entries
Platform Compatibility	3CX, Asterisk, Broadsoft, Yeastar, Elastix, Avaya, other SIP platforms
Mounting	Desktop stand (included), wall mount (optional accessory)
Power Options	PoE (IEEE 802.3af) or 5V/2A DC adapter (optional)
Hearing Aid Compatible	Yes (handset)

What's Included

- X5U V2 IP Phone main unit

- Handset with handset cord

- Desktop stand

- Ethernet cable

- Quick installation guide

Product Details
Color	Black
Connection Type	Ethernet, Bluetooth, USB, Wi-Fi
Power Source	AC-powered

What type of business environment is the Fanvil X5U V2 best suited for?

The X5U V2 is designed for high-volume communication environments including reception desks, customer service centers, executive offices, and administrative departments. Its 16 SIP lines, dual displays with 30 programmable keys, and 6-way conferencing make it particularly effective where staff handle multiple accounts, monitor colleague availability via BLF, or require frequent call transfers and conference capabilities. The phone excels in professional settings that demand clear audio quality and efficient multi-line management.

How does the X5U V2 compare to the original X5U and other Fanvil models?

The V2 version upgrades the original X5U with 6-way conferencing instead of 3-way and Bluetooth 4.2 instead of 2.1, while retaining the dual color displays, Harman speaker, 16 SIP lines, and 30 DSS keys. Compared to lower-tier Fanvil models like the X4U, the X5U V2 adds the secondary 2.4-inch display with 6 additional physical line keys and increases from 6 to 16 SIP line capacity. For organizations needing more expansion beyond 30 DSS keys, Fanvil offers models with expansion module support, but the X5U V2 provides the best balance of screen real estate and line capacity without requiring add-on hardware.

Is the Fanvil X5U V2 worth the investment compared to basic IP phones?

The X5U V2 delivers enterprise-grade value through its dual screens, 16 SIP lines, premium Harman speaker, and 6-way conferencing that basic single-line phones cannot match. Organizations paying for multiple phone lines or SIP trunks benefit from consolidating 16 accounts into one device rather than deploying multiple basic phones. The 30 programmable DSS keys eliminate time wasted on manual dialing, and HD audio reduces listener fatigue in call-intensive roles. For reception desks, call centers, or executive users handling high call volumes, the productivity gains and professional audio quality justify the higher upfront cost compared to entry-level models.

Which VoIP systems and platforms is the X5U V2 compatible with?

The X5U V2 uses open SIP protocol and is verified compatible with 3CX, Asterisk, Broadsoft, Yeastar, Elastix, and Avaya platforms. It supports standard SIP v1 and v2, IPv4/IPv6, and enterprise features like TLS/SRTP security and QoS, making it interoperable with most SIP-based VoIP services and PBX systems. The phone is not Microsoft-certified for Teams native integration. Organizations should verify specific feature compatibility with their VoIP provider, but the open SIP standard ensures basic calling, line registration, and standard telephony features work across mainstream business communication platforms.

Does the Fanvil X5U V2 require a separate power adapter or can it run on PoE?

The X5U V2 has integrated IEEE 802.3af PoE, allowing it to receive power directly through the Ethernet cable from a PoE-capable network switch. This eliminates the need for a separate power adapter and simplifies installation by requiring only a single cable connection. If your network infrastructure does not support PoE, an optional 5V/2A DC power adapter can be purchased separately. PoE deployment is recommended for cleaner cable management and centralized power backup through network UPS systems.

Can I use wireless headsets with the X5U V2?

Yes, the X5U V2 supports wireless headsets through two methods: built-in Bluetooth 4.2 for Bluetooth headsets, and the RJ9 headset port with EHS support for DECT or proprietary wireless headsets that use an EHS adapter cable. Bluetooth 4.2 provides convenient pairing with standard Bluetooth headsets, while EHS compatibility works with professional wireless headset systems from manufacturers like Plantronics and Jabra. Wired headsets can connect directly to the dedicated RJ9 headset port.

What is the SIP hotspot feature and how does it work?

SIP hotspot allows you to share a SIP account from the X5U V2 to other IP phones on the same local network, enabling group ringing where all devices ring simultaneously for an incoming call. When any device answers, all phones stop ringing. This feature is useful for departments that need multiple physical phones to share a single extension or hunt group, allowing team members at different desks to respond to calls registered to one account without complex PBX configuration.

How many speed dial or programmable keys does the X5U V2 provide?

The X5U V2 offers 30 programmable DSS (Direct Station Selection) keys that can be configured for various functions including speed dial, BLF monitoring, line appearances, call functions, or custom shortcuts. These are accessed through 10 physical line keys (4 on the main display with LEDs, 6 on the side display) that can be paged or switched to provide access to all 30 DSS assignments. The dual-screen design with LED indicators provides clear visual feedback for line status and BLF monitoring.

Does the phone support call recording and if so, how is it implemented?

The X5U V2 supports native call recording to a USB flash drive connected to the USB-A port. Recording functionality and activation methods depend on your VoIP platform configuration, as recording is typically initiated through server-side commands or phone feature codes configured in your PBX system. The USB port provides local storage for recordings without requiring server storage space. Consult your VoIP administrator or platform documentation for specific recording setup and compliance requirements in your jurisdiction.

What wall mounting options are available for the X5U V2?

The X5U V2 includes a desktop stand in the standard package. Wall mounting is supported but requires an optional wall mount bracket accessory purchased separately. The phone is designed primarily for desktop use given its dual-screen layout and frequent key interaction typical in high-volume call environments. Organizations planning wall deployment should verify wall mount accessory compatibility and availability with their supplier before ordering.

Regular price: $99.00
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