Honeywell Xenon Ultra 1962G Wireless Barcode Scanner - Bluetooth Handheld Scanner for Retail & Warehouse

Q: What is the difference between the 1962G and 1962H models?

A: The 1962G is the general-purpose version designed for retail, warehouse, logistics, and manufacturing environments. The 1962H is the healthcare-specific variant featuring a disinfectant-ready antimicrobial housing that actively combats bacterial reproduction, plus specialized modes like patient do-not-disturb, vibration feedback, and scan light options to maximize patient comfort while maintaining clinician productivity. Both share the same core scanning platform and durability specifications.

Q: Should I choose the battery-powered or battery-free supercapacitor model?

A: Choose the lithium-ion battery model for applications requiring extended cordless runtime between charges, such as warehouse picking or mobile inventory audits. The battery-free supercapacitor model is ideal for workflows with frequent cradle returns (like retail POS or bedside healthcare scanning), delivering 450+ UPC/EAN scans per charge without battery replacement maintenance. The supercapacitor also carries a 5-year warranty versus 1-year for lithium-ion batteries, reducing long-term total cost of ownership.

Q: How durable is the Xenon Ultra 1962G for warehouse environments?

A: The 1962G is engineered to survive 50 drops from 1.8 meters (approximately 6 feet) onto concrete across its operating temperature range. The fully redesigned housing features complete product sealing to achieve IP52 rating, protecting against dust ingress and water spray. This rugged construction is specifically designed for demanding retail and warehouse handling, significantly reducing device replacement costs from accidental drops during picking, receiving, and putaway operations.

Q: Can the 1962G scan both 1D and 2D barcodes?

A: Yes, the Xenon Ultra 1962G is an advanced imaging scanner capable of reading both 1D (linear) and 2D barcodes. It offers both Standard Range (SR) and High-Density (HD) scanning capabilities to accommodate diverse barcode types, sizes, and distances. The green dot aiming system enhances targeting precision across all symbologies. For detailed symbology support lists (Code 39, Code 128, PDF417, QR Code, Data Matrix, etc.), refer to the official Honeywell datasheet or contact EpicRise for complete specifications.

Q: What charging base options are available for the 1962G?

A: Honeywell offers multiple charging communication base (CCB) configurations: desktop/wall-mount bases (211.3mm x 74.2mm x 77.7mm), presentation-style bases (82.9mm x 90.4mm x 121.6mm), and demonstration bases. Standard charging is 2.5W via USB (500mA @ 5V DC); with power adapter, charging increases to 10W (2A @ 5V DC). Advanced models offer contactless charging that eliminates corrosion-prone connector pins for reduced maintenance. Bases carry IP41 rating. Specific base models vary by kit configuration (e.g., CCB-U00-G for USB kits).

Q: What warranty coverage does the Xenon Ultra 1962G include?

A: The 1962G scanner carries a comprehensive 3-year factory warranty from Honeywell. Lithium-ion battery packs are covered by a separate 1-year warranty. The battery-free supercapacitor power system includes an extended 5-year factory warranty, reflecting its maintenance-free design and longer lifecycle. Charging communication bases and cables are typically covered under the 3-year scanner warranty. EpicRise can also provide information on extended warranty options and advance exchange programs for mission-critical deployments.

Q: Can I use the 1962G in healthcare environments even if I don't purchase the 1962H model?

A: While the general-purpose 1962G can technically function in healthcare settings, the 1962H healthcare-specific model is strongly recommended for clinical environments. The 1962H features disinfectant-ready housing with antimicrobial coating that actively combats bacterial reproduction, critical for infection control protocols. It also includes patient-focused modes (do-not-disturb, vibration, scan light) that maintain workflow efficiency while minimizing patient disruption. Healthcare facilities should prioritize the 1962H to meet environmental services cleaning protocols and patient safety standards.

Q: What is the wireless range of the 1962G Bluetooth scanner?

A: The 1962G uses Bluetooth v4.2 with adaptive frequency hopping on 2.4GHz radio. While Honeywell's official documentation does not specify exact range in the available data, typical Bluetooth Class 2 barcode scanners of this type provide 10+ meters (30+ feet) line-of-sight range, though actual performance depends on environmental interference, obstacles, and host device configuration. For mission-critical applications requiring specific range guarantees, consult the full technical datasheet or contact EpicRise for detailed specifications.

Q: Is the 1962G compatible with our existing Honeywell scanners and charging bases?

A: The Xenon Ultra 1962G represents a next-generation platform with redesigned housing and charging architecture. While it uses standard Bluetooth connectivity compatible with most host systems, the charging bases and battery accessories are specific to the 1962 series due to the new sealed design and contactless charging options. Organizations with existing Xenon or Voyager fleets should verify compatibility requirements with EpicRise to ensure proper migration planning and accessory procurement.

Q: What operating systems and connection types does the 1962G support?

A: The 1962G connects via Bluetooth 4.2 wireless and is compatible with Windows, Android, iOS, and other platforms supporting standard Bluetooth HID or SPP profiles. USB kits include USB Type A cables (e.g., 2.7M straight cable model 3012-6337-001) for wired charging/communication. The scanner works with Honeywell's configuration software for advanced customization. For specific OS version compatibility, driver requirements, or integration with your existing enterprise mobility management (EMM) system, contact EpicRise technical support.